RevOrder frequently asked questions

RevOrder tracks buyer intent in real time and recognises when a cart or a started checkout has been abandoned. An automation then sends a sequence of email, SMS or Viber messages with a link that returns the shopper to exactly where they left off. Every link is personal and time limited.

The checkout can be reworked without touching the store theme: fewer fields, address and pickup-point autofill, payment and delivery options chosen by country, and validation that stops the usual data-entry mistakes. Every change is measured against completed orders, not clicks.

Yes. Cash on delivery is a first-class scenario in RevOrder — including a COD fee, order confirmation before dispatch, and rules for which customers or countries see it at checkout.

Yes. RevOrder includes an editor for email, SMS and Viber messages, audience segmentation by behaviour and order history, send scheduling, and automations triggered by events in the store.

Every message carries its own click and open tracking, on a platform domain or on a domain of your own. Orders are attributed back to the campaign that produced them, so the report shows revenue earned rather than only messages delivered.

Every marketing message carries an unsubscribe link, including RFC 8058 one-click unsubscribe for email and STOP for SMS. Unsubscribes and complaints apply across the whole account and the platform will not send again to an address or number that has opted out. The details are in the privacy policy.

RevOrder works with Econt and Speedy for the Bulgarian market, and with DHL, FAN Courier and euShipments for regional and international delivery. Office and locker lists are synchronised automatically, so the shopper picks a valid destination at checkout.

Yes. Waybills are created from the orders screen, one at a time or in batches, and shipment statuses flow back onto the order, so the team can see where every parcel is without opening the courier site.

There are three plans: Free, Growth at EUR 39 per month and Pro at EUR 99 per month. SMS and email are billed by usage above the included allowance. Shopify stores are billed separately through Shopify. The full breakdown is on the pricing page.

Yes. The Free plan lets you connect a store, see checkout and buyer-intent data and run your first automations without entering a card.

You can cancel at any time from your account, with no notice period. Access continues until the end of the paid period. The steps are on the cancellation page.